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Saturday, May 19th, 2012, 1:39 AM AEST  
   

Support

  Support Hours
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You can contact us in person, 6 days a week at 64 Queen St, Warragul
  > Mon - Fri: 8:30 AM to 5:30 PM
  > Sat: 9 AM to 12 noon

Phone support is available 7 days a week on 1300 66 55 75
  > Mon - Fri: 8 AM to 9 PM
  > Sat: 9 AM to 9 PM
  > Sun: 12 noon to 9 PM

You can also fax us on 1300 55 65 95

Or send us an email to support@dcsi.net.au


  Home Phone
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For information on how to use home phone features such as call forwarding and messagebank, visit our KnowledgeBase


  Dial Up Numbers
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Dial Up Numbers
  > Australia Wide Local 56k: 0198 333 027
  > Australia Wide Local 33.6k: 0198 333 784
  > DCSI or Sympac setup programs


  E-Mail settings
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DCSI Email (@dcsi.net.au)
  > Incoming Server (POP3): incoming.dcsi.net.au
  > Outgoing Server (SMTP): outgoing.dcsi.net.au

SYM-PAC Email (@sympac.com.au)
  > Incoming Server (POP3): incoming.sympac.com.au
  > Outgoing Server (SMTP): outgoing.sympac.com.au

Leaving a copy of messages on the server
  > Sometimes email clients leave a copy of email messages on the server rather than deleting them after downloading a copy to your computer. This can slow down the process of receiving new email messages, which can in turn even lead to connection timeouts. Click here for some instructions on how to set your email program to remove old messages from the server.

  > Step-by-step guide to setting up your email program
  > Step-by-step guide to setting up your email on a mobile device


  ADSL Settings
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  > Domain: leave blank
  > ADSL Physical Mode: G.DMT or Auto
  > Protocol: PPPoE (router)
  > Modulation: LLC
  > VPI/VCI: 8/35
  > ISP Name: leave blank
  > Username: adslphonenumber@adsl.dcsi.net.au
  > Password: Your DCSI/Sympac Password

Common ADSL Questions / Problems

  > What happens if I change my phone numbers or phone carrier?
If you change your phone number, phone provider, or even the account name on your phone bill, the ADSL codes on your phone line may be lost. If this happens, we can get them back on, but it will take between 3 and 5 business days for this to happen.

Please note: To minimise downtime, please inform us when this happens so that we can restore it as quickly as possible.

  > What happens if I move? Can I take the ADSL with me, and if so, will it cost, and how long will it take?
ADSL is tied to the physical phone line. For this reason, if you move house or otherwise wish to transfer your ADSL service to a different phone line (even if the phone number remains the same), the ADSL service needs to be reactivated. This process will take 3 to 5 business days to be completed.

A relocation fee of $99 will apply in this case.

  > Fault finding
If your ADSL service has lost connection, the simplest thing to try before ringing for support is to restart your ADSL modem. If you're unable to access the Internet after about 5 minutes following the restart, contact our support team on 1300 66 55 75 for further assistance.


  Wireless Internet Settings
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  > Domain: leave blank
  > Protocal: PPPoE (router)
  > ISP Name: leave blank
  > Username: username@wifi.dcsi.net.au
  > Password: Your DCSI/Sympac Password


  Web based support
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Please choose what type of information you are looking for.
  > Need help uploading your members website.

Setup Programs and other Downloads.
  > DCSI or Sympac setup programs
  > Local DCSI Speedtest site
  > DCSI local file mirror
  > FTP Programs



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ABN 52 451 326 847

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