super-cheap phone calls through the internet.

Voice over IP (VoIP) is a technology that allows you to make and receive phone calls over your DCSI broadband connection. You'll save money on your phone bills, and with an optional Analogue Telephone Adapter (ATA) you can even keep your existing landline handset!

These plans are for residential use only and are subject to our Fair Use Policy.

choose your plan

 

Local & national calls

National mobile calls

International calls
Calling overseas

Flagfall

critical information summary

Click here to download the Critical Information Summary for this product.

included features

All of our VoIP plans include the following features. Usage costs may apply. For more details, see the Features page.

  • voicemail

    voicemail

    and voicemail-to-email
  • call forwarding

    call forwarding

    transfers incoming calls
  • call waiting

    call waiting

    alerts you of a second caller
  • 3-way chat

    3-way chat

    talk to two other parties at once
  • caller id

    caller id

    shows the calling number
  • no flagfall

    no flagfall

    cheaper calls

special service rates

These rates apply to all VoIP plans.

Category Price
Emergency calls (000) Free
1800 numbers Free
13 and 1300 numbers 28c untimed
1222 numbers Not available for use
1223 numbers 75c untimed
1225 numbers $1.00/min, $1.20 flagfall
1234 numbers Not available for use
1900 numbers Not available for use

what you need to know

Our standard Terms of Service apply to all services. Additionally, the following terms apply to VoIP services:

analogue telephone adapter

An Analogue Telephone Adapter (ATA) is a device required to convert the digital signal to analogue so that you can use your existing telephone handset. DCSI offers an Obihai 100 VoIP ATA for $49.00 which is pre-configured for your service.

emergencies

DCSI does not provide any service assurance on VoIP. It is important for you to understand that the service may not function if there is a power failure, your internet connection is unavailable or performing poorly, or there is a problem with any of the hardware. We recommend that you have an alternative communications service (such as a landline or mobile phone) available in case of emergency.

plan changes

Change your plan at any time without incurring any additional fees. Changes will take effect at the start of the next billing period.

relocations

If you move house, all you need to do is let us know your new address so that we can update the Integrated Phone Number Database (IPND). This is a legal requirement and is vital so that emergency services can provide assistance – it is not the same as a public directory like the White Pages.

informed consent

For your first VoIP service with DCSI, we will need you to download and sign the Informed Consent for VoIP Services form, and return it to us before we can activate your service. Click here to download the form (PDF)

porting

You can port a standard local landline service phone number to DCSI. Additional terms and some fees may apply. See the Porting Authorisation Form (PAF) for more details.

When your VoIP service is first activated, you will be assigned a temporary number. We strongly recommend that you test your VoIP service with the temporary number for a week or two and ensure you are satisfied with its performance prior to porting your landline number. Reverse portability – porting the VoIP number back to a standard landline – may incur a fee of up to $299, and in some cases may not be possible at all.

network

DCSI is reselling VoIP services provided via Engin.