This Agreement governs the supply of services provided by Bosley Holdings Pty Ltd Trading as DCS Internet, ABN 71 613 948 575, with its offices located at 1A, 155 Queen St, Warragul VIC 3820 (herein referred to as "us", "we" or "our"), and in part by our Third-party Suppliers.
By applying for or using a Service we provide, you indicate your acceptance of all terms and conditions outlined under this Agreement.
This Agreement commences on the Application Date, and will continue until Services are terminated by either you or us. If you terminate this Agreement, you will be liable for all Charges and all other amounts that you are required to pay under this Agreement. We reserve the right to change these terms at any time. Any changes will be made available on our website at http://www.dcsi.net.au/, and are effective within 7 days.
Notices under this Agreement may be sent by ordinary post, facsimile, electronic mail ("email") or short messaging service ("SMS").
Notices will be deemed received:
In accordance with the terms and conditions of this Agreement, we will use our best endeavours to provide a Service to you, and to provide the information necessary to access that Service. We will use our best efforts to ensure a continuous Service, but this is not guaranteed. You acknowledge that:
You acknowledge that:
In some cases we may agree to, or require, special terms for payments.
You agree not to use the Service for any illegal purpose, and to conduct yourself in a responsible and considerate manner. You acknowledge that the following activities are prohibited by us:
You must also take reasonable measures to ensure that devices accessible via the Service are secured against abuse by third parties. We may take measures to guard against the abuse of insecure services and protocols – including, but not limited to, the following:
You are responsible for maintaining the confidentiality of access information such as usernames or passwords used by you to access the Service, and you agree not to disclose them to any other person.
You must notify us immediately if your username and/or password is lost, or if you suspect that someone else may be using them. You will be responsible for any unauthorised use of the Service.
If you deliberately or carelessly breach the terms of this policy, we may immediately restrict or terminate your access to the Service.
The Service includes free technical support covering the installation and ongoing maintenance of the Service. This support is provided in person and via email, telephone and our website.
Telephone support is available from 8AM to 9PM from Monday to Friday, 9AM to 6PM on Saturdays, and 12PM to 6PM on Sundays and public holidays. You may contact us by phone on 1300 665 575 or (+61) 03 5624 1100 internationally.
Email support is available 24 hours a day, 7 days a week by sending an email to email@example.com. We will endeavour to respond as quickly as possible, but make no guarantees as to response time.
If you are not satisfied with the resolution of a complaint handled by us, you can refer the complaint to the Telecommunications Industry Ombudsman (“TIO”). Complaints can be lodged with the TIO online at http://www.tio.com.au/ or by phone on 1800 062 058.
For Wireless services, the antenna, pole, power injector, standard router, and all AC adapters and cabling remains our property. All equipment except the antenna will need to be returned to the office should you wish to cancel the Service; the antenna will be removed by our technicians at our cost. If you have opted for a wireless router upgrade, the router becomes your property and the other equipment remains our property.
For all other services, you own any equipment that you purchase from us or bring to the Agreement.
The following terms apply if you have entered, or are entering, into a contract with us for the provision of a broadband or telephone service.
You acknowledge that any IPv4 or IPv6 addresses assigned to you for the use of the Service:
If we have agreed to provide you with a Static IPv4 address, we will use our best endeavours to avoid changing it. Should a change be unavoidable, for example due to changes to our network architecture, we will provide you with at least 7 days notice. A monthly fee of $5.50 will apply for a Static IPv4 address.
Some DCSI services are delivered over and aggregated access network such as the NBN, this means that DCSI can only provide you a theoretical maximum performance figure due to factors outside of our control. DCSI strives to deliver high performing services on all access methods at all times of the day but can not guarantee individual results across all services.
The Buddy Credit Program is not retrospective. The referring customer (Referrer) must be mentioned at the time of sign up by the customer who received the referral (Referee).
Buddy Credits will be applied only upon referral of first time customers. Returning customers are not eligible for the promotion.
The promotion applies only to referrals to eligible services. Eligible services are DCSI Acceler8ed Wireless, Standard Wireless, NBN, or Fibre Connect (broadband) services.
The program applies only to residential accounts. Business accounts and DCSI Business Services are not eligible for the Buddy Credit program.
The Buddy Credit will be applied after three months of connection. Both Referrer and Referee must still have an active service with DCS Internet at that time.
Buddy Credits cannot be redeemed as cash or for hardware.
The program is limited to five credits per customer in any 12 month period.
DCS Internet reserves the right to refuse applying a Buddy Credit at our discretion.
Promotion excludes: VoIP, VOICE, Hosting, ADSL, Domain, DCSI Business, email and SSL certificate services.